Refund Policy

Overview

At WSAI, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines how refunds are handled for digital products purchased through our platform, including subscriptions to the Pencil Pen Importer Figma plugin.

Refund Eligibility

You may request a refund under the following conditions:

• The refund request is submitted within 14 days of the original purchase date.
• The product does not function as described or there is a significant technical issue we cannot resolve.
• The product or service has not been substantially consumed or used.

Non-Refundable Items

The following are not eligible for refunds:

• Requests made more than 14 days after purchase.
• Accounts terminated for violation of our Terms of Service.
• Services that have been fully delivered or consumed (e.g., one-time consulting sessions).

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at jyu@wisdomitc.com with the subject line "Refund Request" and include your order details.
2. Our team will review your request within 3 business days and may ask for additional information.
3. If approved, the refund will be processed to your original payment method.

Refund Timeline

Once approved, refunds are typically processed within 5–10 business days. The exact timing depends on your payment provider. You will receive email confirmation once the refund has been issued.

Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation, you will retain access to the service until the end of your current billing period. No partial refunds are issued for unused portions of a billing cycle, unless required by applicable law.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy, please contact us: